Most of the tasks are done by non-specialist salesmen, transactions layouts should therefore be B to C rather than B to B. Every single eventuality must be handled and reminders and follow-up features have to be implemented to link front and back-offices and insure process’ integrity. Volumes may be huge, especially during sales campaigns.
Level of security and banking system complexity require as light and generic interface as possible between banking and insurance systems and forbid any significant modifications of the bank seller workstation.
Thanks to parameterization and customization efficiency and full Internet architecture (light client), ANTENIA has been fully integrated to the banking architecture with very low workloads and disturbances.
Imbedded workflow was used to parameterize processes associated to every business situations and a strict follow-up of pending cases.
Strong application architecture led to outstanding response time.
It needed only 4 months to underwrite the first policy in a major implementation handling 2000 salesmen and only a year to complete all features.
A wide range company handles different natures of products:
- large volume products : quotation and underwriting delegated to agents, fully handled by the system
- semi-standard products : highly detailed product design but flexibility to derogate both on technical and on underwriting rules
- custom products : free technical design and quotation rules ; however, the system must enable to formalize and record underwriters decisions and technical breakdown
Tasks breakdown between branches and home-office leads to complexity which requires clever optimization and strong stringency.
Using integrated product design workbench, ANTENIA was able to handle different approaches. Therefore, product design and implementation are adapted to the type of product and expected volumes and workload is optimized on expected value return.
The full LOB range was implemented from Internet underwritten large volumes products to custom design policies arrange directly by the underwriter based on a light technical framework. The system provided, for both natures of products, very professional proposal and policy writings and perfectly recorded technical breakdown.
Thanks to fully Internet design, all features may be shared by both agents and home-office’s clerks, based on parameterized access and process rules.
The amount of data exchanged has been optimized to limit the needed band-width to the minimum. As an example a salesman with a 3G modem connection is able to underwrite policies and handle all the transactions needed at his level.
Customer and company accounting operations being available through the Internet, the user keys them directly in the system, either the agent or the back-office clerk. ANTENIA’s fully parameterized accounting architecture allows processing company’s and agents’ accounts without rekeying and, therefore, suppressing boring account checking to fit agents’ and company’s reports.
Outsourcing processes on a centralized platform requires a perfect management of customer relationship.
The imbedded workflow of ANTENIA allows to simply parameterized processes and business rules defined by the insurer.
Each clerk owns a tasks-basket that structures his priorities and ensures the follow-up of pending cases.
Total integration of office automation tools: Imaging, MS-Word templates, telephony, operational monitoring… ensures a high level of efficiency.
As all features are available on the Internet, all players of the value chain may be involved directly on the system according to defined rules and layouts. Customization of the GUIs enables also to propose white-label underwriting or claims registering Internet sites.
Risk management in an international group means both stringency and operational flexibility difficult to handle in an IT system.
Flexibility of parameterization in ANTENIA allowed presenting from the same keyed data all needed angles of analysis:
Internet technology allows a worldwide access to a system, with a high level of security, each player accessing personalized data and features.